Homeaway SG Reviews

Cozy and homely accommodations: Users report feeling safe and comfortable, with apartments that feel more like a home than a hotel, offering privacy for families or groups. Prices can be reasonable for Singapore, around SGD 60-70 per person per night in some cases.

Large inventory and geographic coverage: The platform offers a wide range of vacation rental properties across many locations, making it easier to find suitable options with various filters and map views.

Ease of use: The website is generally considered simple to navigate for searching vacation rentals.

More Space & Privacy: Vacation rentals typically offer larger spaces than hotels with separate living areas for relaxation.

Cost Efficiency: Often more economical than hotels for families or groups due to the size and amenities offered.

Convenience & Security in Payments: The integrated payments system saves time managing transactions while protecting both guests and hosts through guarantees like damage protection and secure payment processing.

Increased Booking Interest for Hosts: Listings using HomeAway Payments attract more potential guests due to ease of use and trustworthiness.

Poor customer service: Many users complain about unresponsive or unhelpful customer support, especially when problems arise during bookings or stays. This includes difficulty in getting cancellations processed or refunds issued.

Unreliable property owners: Reports indicate that property owners may cancel bookings without consequences even after full payment, causing significant inconvenience and stress to renters.

High prices relative to value: Some customers feel the pricing is high compared to the quality or reliability of the service offered.

Lack of renter protections: Renters have limited rights; cancellations by homeowners can happen at any time without penalties. The "rebooking" assistance provided is often slow and inadequate.

Inconsistent property quality: Some users experienced issues such as poor cleanliness, maintenance problems, or misleading listings leading to dissatisfaction during their stay.